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returns-policy

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Returns Policy

Need to return an item? No problem....

Here at Westway Lubricants we want to always ensure our customers are satisfied with their order and offer the best customer service possible.

If you wish to return an item please note our returns policy and follow the guidance below.

Cancellation of order and handling returns

This cancellation policy does not affect your rights when we are at fault, e.g. if goods received are faulty or mis-described.

You can cancel your contract with us before delivery. Consumers in the UK have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify at no cost (except supplementary costs). To do this, please email, write or give us a call.

We will refund your order - including the original postage charges you paid us to deliver the item to you - within 14 days. This is your right under the Consumer Contracts Regulations (replacing the former Distance Selling Regulations).

If you wish to cancel, you must return the goods to us at your own cost. You are then responsible for the risk of loss or damage when returning items, so you should take out appropriate cover to meet their values, most couriers offer this as an option.

Faulty or Mis-described Goods

If there is a problem with the goods in your order please contact us to discuss the matter further either by phone or email.

If the goods are found to be faulty or do not meet the description on our site, then within a reasonable time after delivery you may reject them and we will refund you in full.

As provided in Consumer Contracts Regulations 2014, a deduction may be made from the amount we refund you if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Liability

It is the buyer's responsibility to ensure that the goods are the fit for application. We cannot accept responsibility for additional charges or consequential loss incurred if a product does not fit or does not give the desired results. Our liability is limited to the price paid for the goods only.